Terms & Conditions

Hunzaloom Terms & Conditions

Welcome to Hunzaloom, your trusted source for handmade crochet clothing and accessories in Pakistan. By visiting our website https://hunzaloom.com or placing an order, you agree to follow the terms and conditions explained below. These rules protect both you as the customer and us as the seller.

1. Introduction

At Hunzaloom, we aim to preserve the beautiful tradition of crochet while empowering women artisans. Every product is handcrafted with care, meaning small variations in design, size, or color are natural and part of the charm of handmade work.

2. Acceptance of Terms

By using our website or purchasing our products, you confirm that you have read, understood, and agreed to these terms. If you do not agree, please stop using our website immediately.

3. Products & Handmade Nature

  1. All crochet products are made by hand, so no two items are exactly alike.

  2. Due to our detailed production process, orders may take 15–20 days to complete before shipping.

Images on the website are for illustration purposes. The final product may have slight variations in color or pattern.

4. Pricing & Payments

    • All prices are listed in PKR (Pakistani Rupees) unless stated otherwise.

    • Prices may change at any time; however, confirmed orders will not be affected.

    • We accept secure online payments as well as Cash on Delivery (COD) for orders within Pakistan

5. Order Policy

      • Orders are processed on a first-come, first-served basis.

      • In rare cases such as stock shortages, we may cancel or limit an order. If this happens, we will inform you promptly.

6. Shipping & Delivery

  • We offer Free Home Delivery on orders above 15,000 PKR within Pakistan.

  • For handmade items, please allow 15–20 days for production before shipping.

  • Delivery times may vary depending on your location and the courier service.

  • Once dispatched, Hunzaloom is not responsible for courier delays.

7. No Returns Policy

  • Because our products are handmade, we do not accept returns or exchanges.

  • Please review all product details and choose the correct size before placing your order.

8. International Orders

  1. Currently, we primarily ship within Pakistan.

  2. International customers can email us at samcrochet015@gmail.com to discuss shipping options.

9. Contact Information

📧 Email: samcrochet015@gmail.com
🌐 Website: https://hunzaloom.com

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