At Hunzaloom, every product is handmade with care by skilled women artisans. Because our items are crafted to order and require significant time and effort, we maintain a strict no return or exchange policy.
1. No Returns – Handmade Products
- All our products are custom-made and may take 15–20 days to complete before shipping.
- Since each item is unique and handmade, we do not accept returns for reasons such as change of mind, size selection errors, or minor design variations.
- Slight differences in color, size, or pattern are part of the natural beauty of handcrafted crochet and will not be considered defects.
2. Exchanges – Limited to Damaged or Incorrect Items
Although returns are not accepted, we do allow exchanges only if:
- The product arrives damaged.
- The product is incorrect compared to your original order.
If your order meets these conditions:
- Contact us within 48 hours of receiving your delivery.
- Provide your order number, photos, and a brief description of the issue.
- Our team will review the request and, if approved, arrange a replacement.
3. Order Verification Before Shipping
To avoid issues, we take the following steps:
- Our team checks each order for quality and accuracy before shipping.
- Customers are encouraged to review product descriptions, size charts, and images carefully before placing an order.
4. Handmade Production Time
- Because every Hunzaloom product is made by hand, production takes approximately 15–20 days.
- We request your patience, as this time ensures you receive a high-quality, authentic crochet piece.
5. Cash on Delivery (COD) Orders
- COD is available for customers within Pakistan.
- Please ensure that you have the exact payment amount ready at the time of delivery.
6. Contact for Exchange Requests
📧 Email: samcrochet015@gmail.com
🌐 Website: https://hunzaloom.com